Privacy Policy

1. Introduction

Sigmix Labs (Private) Limited ("Sigmix Labs", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website (sigmixlabs.com) or engage with our services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact information — Name, email address, phone number, and company name submitted via our contact form or during project onboarding.
• Communication data — Emails, messages, and other correspondence you send to us.
• Usage data — IP address, browser type, pages visited, and time spent on our website, collected via analytics tools.
• Project data — Business requirements, technical specifications, and other information you share with us during an engagement.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide requested services
• Deliver and manage client projects
• Send project updates, invoices, and service-related communications
• Improve our website and services based on usage patterns
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve user experience and collect usage statistics. Cookies are small data files stored on your browser. You can disable cookies in your browser settings; however, some parts of the website may not function correctly without them. We may use third-party analytics services (such as Google Analytics) to understand how visitors interact with our website. These services may collect anonymised data subject to their own privacy policies.

5. Data Storage & Security

Your data is stored on secure servers. We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, disclosure, or alteration. While we take security seriously, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Client project data is typically retained for 3 years after the conclusion of an engagement unless a different period is agreed in writing.

7. Third-Party Services

In delivering our services, we may use trusted third-party tools and platforms (such as cloud hosting providers, payment processors, or project management software). These parties are contractually obligated to handle your data securely and only for the purposes we specify. We do not share client data with third parties beyond what is necessary to deliver the agreed services.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal obligations)
• Opt out of non-essential communications at any time

To exercise any of these rights, contact us at info@sigmixlabs.com.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted personal information to us, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website or services after changes are published constitutes your acceptance of the updated policy.

11. Contact

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Sigmix Labs
471/1, DHA Phase 5, Lahore, Pakistan
info@sigmixlabs.com
+92 303 4969407